Managed IT Support

We provide a range of managed IT support services – all of them available 24/7, so you’re covered no matter when you need our help

Keep your systems secure and your business running smoothly with 24-hour Managed IT services.

Choosing the right partner for your managed IT support services is about more than dealing with problems when they arise. It’s about having the confidence that you’re protected, no matter what the situation and when the problem strikes.

Our team of IT support experts are highly competent across a full range of applications. They’re also great communicators – perfect for supporting your business’s IT needs with all employees, not just IT specialists.

Find Out More

  • 01

    IT support services

    • Keep your business moving with expert IT help desk services. Open to all end-users, our 1st Line Support is the first point of contact for users with technical issues. We handle basic technical issues and aim to quickly resolve problems while giving your end-users a positive IT help desk experience.

    • Not every problem can be dealt with by our IT help desk team. Our 2nd Line Support is a specialised team that handles more complex technical issues with your end-users. If needed, this team will quickly escalate these issues to the 3rd line of support to ensure a swift resolution.

    • Delivering expert technical support to end-users, our 3rd Line Support ensures that critical systems and infrastructure are running smoothly. This team typically deals with network issues and issues affecting more than five users.

  • 02

    Remote management

    Keep your IT systems and infrastructure safe, secure and well-managed without the need for an on-site team.

    Our remote management service allows us to monitor and manage your servers, workstations, network switches, WIFI and other devices from our facilities, giving you the reassurance of having experts on your side, whenever you need them.

  • 03

    Managed service

    We provide a range of managed IT services tailored to your organisation’s specific needs, including price per seat options.

    Our range of managed IT services include network monitoring, maintenance, security management, help desk support, data back-up and recovery – all available to suit your business’s schedule and operating hours.

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